At Flourish Within Psychology (“Flourish Within"), your privacy and trust are paramount. This policy explains how we collect, use, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What Information We Collect and Why

To provide thoughtful, personalised psychological care, we gather certain personal details such as your name, contact information, health history, and any information relevant to your wellbeing and treatment goals. This information helps us understand your needs and offer the most effective support possible.

We collect this information through:

• Our direct conversations during sessions

• Completed forms (either paper or secure online forms)

• Email or other communications you send us

• Information shared by other healthcare professionals involved in your care (with your consent)

How We Store and Protect Your Information

Your information is treated with the highest confidentiality. Physical records are securely stored in locked cabinets accessible only to authorised team members.

Digital records are kept through trusted, secure platforms including Halaxy and NovoPsych, which maintain rigorous privacy and security standards. Links to their policies can be found here:

Halaxy Privacy Policy | NovoPsych Privacy Policy

Once your records are digitised, any paper copies are securely shredded and disposed of responsibly.

We use strong security measures including encryption, password protection, and restricted access to protect your data. While we strive to keep your information safe, please note that no system can guarantee absolute security, especially when transmitted online.

Who Has Access to Your Information?

Only those directly involved in your care or authorised staff will access your information. Your details are never shared with third parties without your explicit permission, except when:

• Required by law (for example, court orders)

• There is an immediate risk to your safety

• You consent to sharing information with another professional (e.g., your GP) or agency relevant to your care.

We do not sell, trade, or rent your personal data.

Your Rights to Access and Update Your Information

You have the right to view and request corrections to your personal information at any time. If you believe any details we hold are inaccurate or incomplete, please let us know. Requests can be directed to the Principal Psychologist at Flourish Within, who will respond within 30 days.

What If You Have Concerns?

If you have any questions or concerns about how your information is managed, please contact us directly. We’re committed to addressing your concerns respectfully and promptly.

Should you wish to escalate a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC):

Phone: 1300 363 992

Online: OAIC Complaint Portal

Mail: GPO Box 5288, Sydney NSW 2001

Keeping This Policy Up to Date

As our practice grows and privacy laws evolve, we may update this policy. Any changes will be published on our website. We encourage you to review this page periodically to stay informed about how we protect your privacy.

Effective Date: 10th November 2025